Error-Free ROAT Registration in Andorra
- Info AndBnB
- Aug 2
- 3 min read
Guest registration in Andorra’s ROAT is mandatory for owners and managers of tourist accommodation. Although the process may seem simple, entering incorrect or incomplete information can lead to errors and administrative complications.
In this guide, we explain how to prepare the registration quickly, securely and efficiently.
What is the ROAT?
The ROAT is Andorra’s Tourist Accommodation Occupancy Register. Its purpose is to officially report the identity of the people staying in tourist accommodation.
Owners and managers must register their guests’ information and submit the data through the official system.
What information is required?
To complete the registration correctly, the following information must be collected from each guest:
Full name
Date of birth
Place of birth
Nationality
Country of residence
Check-in and check-out dates
Identity document or passport
For HUT properties, the corresponding accommodation unit must also be correctly identified. See our complete guide to the ROAT
When should you request the information?
It is best to request the information before the guest’s arrival. This allows the owner to review the details in advance and avoid delays during check-in.
It is also important to check that names, dates and document numbers have been entered correctly.
Common errors when completing the registration
Some of the most common errors include:
Entering incomplete names
Entering an incorrect date of birth
Selecting the wrong nationality
Forgetting to register one of the guests
Associating the booking with the wrong property
Generating a file in an unsupported format
Good organisation helps prevent these issues and makes the daily management of the accommodation easier.
How to simplify guest registration
With AndStay’s free tool, you can centralise your guests’ information and prepare the file required for the ROAT more easily. The tool allows you to:
Create and manage different properties
Send guests a check-in link
Read documents using OCR technology
Review the information before generating the file
Download a file that is ready to upload to the ROAT
Once the file has been generated, you only need to access the official ROAT system using the MIL or a digital certificate and complete the submission.
Protecting guests’ personal data
Identity documents contain sensitive personal information. For this reason, it is important to use secure tools, restrict access to the data and delete the documentation when it is no longer necessary to retain it.
Avoid storing documents for longer than necessary or sharing them through insecure channels.
Manage the ROAT quickly and efficiently
Completing guest registration correctly is essential for complying with regulations and avoiding administrative errors.
With AndStay’s ROAT tool, you can collect information, review the data and prepare the file from a single account, even when managing several properties.
Conclusion
Correctly completing guest registration in the ROAT is essential for managing tourist accommodation in Andorra safely, efficiently and in compliance with regulations. Collecting the information in advance, carefully reviewing the data and using the right tool can help you avoid errors and save time with every booking.
With AndStay, you can simplify the entire process, centralise your guests’ information and prepare the required file quickly and easily.
Manage the ROAT with greater peace of mind and dedicate more time to what truly matters: providing your guests with a great experience.
